• Learn More
  •

    2025 Spring Conference

    Global Association of Customer Engagement Professionals conferences are excellent professional development experiences. With so many ideas being shared, so much creativity being generated, and so many connections being made, participants will inevitably leave energized and ready to implement new initiatives that will take their programs to the next level.

    Conference Registration and Information
  •

    Join Our Community

    Our members are dedicated to sharing Briefing and Customer
    Engagement Program knowledge and best practices and
    highly value openness and collaboration, which are essential to
    the success and impact of their programs.

    More Information

  • Engaged. Globally.

    GACEP Members are located in a majority of major
    cities for commerce around the globe.

  •

    Center Photos

    Member Programs boast beautiful centers that
    serve to support the customer journey, and the
    conversations during customer engagements.

    See some of them here
  •
    2025 Sponsors
job site

Why Join Our Community

job site

Resources

job site

Events

Membership

Membership types and benefit information for this open and sharing community.

Studies & Surveys

Formal & Informal research focused on information needs specific to Briefing & Customer Engagement programs.

World Class

The industry roadmap detailing the standards of World Class Briefing & Customer Engagement programs, as well as information about the annual awards program.

Education

Our Core and Advanced Curriculum, tailored to the specific career development needs of Briefing & Customer Engagement Program teams.

About the GACEP (formerly ABPM) Community

Founded in 1994, the Global Association of Customer Engagement Professionals (GACEP, formerly ABPM) is a global community of professionals who curate highly customized, customer-centric conversations between small groups of key decision-makers from their company's high-potential accounts and the right people internally who have a deep understanding of that customer's business challenges and opportunities. GACEP members are dedicated to sharing Briefing and Customer Engagement Program knowledge and best practices and highly value openness and collaboration, which are essential to the success and impact of their programs.

What We Do: Our Community: Our network includes nearly 600 members from over 150 Fortune 500 companies around the world.

Why Join Us? If your organization has a briefing or customer engagement program, or if you are considering starting one, we invite you to learn about GACEP membership benefits and join our community. Don’t take our word for it! View and read testimonials from current members here.

 

Upcoming Events

View All Events