Characteristics of World Class Programs Outline

GACEP’s white paper, “Characteristics of a World-Class Briefing Program,” is the roadmap to achievement of World-Class for briefing programs worldwide. In this workshop, we’ll explore each of the four categories of Management, Operations, Customer Experience and Analytics in-depth, discussing current examples of World Class for each characteristic.

Who Should Attend
This workshop is for a wide audience: experienced managers who want to reinvigorate their Briefing or Customer Engagement Program, new managers looking for the basic building blocks for a Briefing or Customer Engagement Program, briefing staff who wish to build a career in the profession, and any briefing professional who aspires to achieve a truly World Class level of excellence!

Workshop Outline

In-depth review of each of the World Class Characteristics by category: Management, Operations, Customer Experience, and Analytics.
- For each Characteristic
  - What is it?
  - Why is it important?
  - How has it evolved and why?
  - Examples of World Class achievement in recognized programs
Identifying high-value / high-impact initiatives
Developing your action plan

Workshop Deliverables

Whitepaper – Characteristics of a World Class Briefing Program
GACEP Certification Course (CC) credit

Sponsors

GACEP (formerly ABPM) gratefully acknowledges the following Sponsors whose generous support contributes to the success of GACEP Conferences and Services throughout the year.