Certification Program for Briefing and Customer Engagement Professionals

The Certified Customer Engagement Professional (CCEP) program is a customized career development for briefing and customer engagement professionals and is mapped to the Characteristics of World Class Programs.

CCEP (Certified Customer Engagement Professional) Certification

To receive the CCEP (Certified Customer Engagement Professional) certification, complete any of the 12 unique courses listed below. Once achieved, members will:

Be permitted to add CCEP after their name
Receive a congratulatory email with their Manager(s) CC'd including
- A digital CCEP certificate
- A digital CCEP certification badge that can be added to their email signature and LinkedIn account
Be recognized at the GACEP Spring Conference Awards Ceremony

Once CCEP certification is obtained, two workshops (virtual or in-person) or two conferences must be attended every two-year window to maintain the certification.

If changes are made to the course list due to the evolution of World Class in our profession, completed courses will apply toward the 12 completed requirement, even if they are no longer on the course list.

We recommend one of the options for fulfillment listed below due to the instructors’ knowledge of, and customization for, the briefing and customer engagement profession. However, we may give credit if you use other vendors who teach a similar course. Please fax or email a copy of your certificate of completion to GACEP at +1 972-362-1072 or info@gacep.com.

Workshops:

Characteristics of World Class Programs

Metrics and Analytics for Briefing & Customer Engagement Programs

Facilitation Skills for Briefing & Customer Engagement Professionals

Center Construction and Renovation

GACEP Fall Workshop Series

Communicating Effectively with Your Key Stakeholders

Best Practices for Briefing & Customer Engagement Program Operations

The Elements of Customization

Discussion Leader Engagement Strategies

Building and Positioning an Effective Business Case

Customer Engagement Strategies

Building and Enhancing Your Customer Advisory Board (CAB) Program

GACEP Fall Workshop Series

Building and Scaling Your Executive Sponsorship Program

GACEP Fall Workshop Series

Developing Your Program's Strategic Business Plan

Capturing & Leveraging Customer Insights

Developing a Strategic Marketing Plan

Developing Your World Class Team

Advocacy Strategies for Briefing/Customer Engagement Programs

Strategies for Multi-Site Briefing/Customer Engagement Programs

Developing Your Strategic Leadership Style

Sales Team Engagement Strategies

How the Center Represents the Brand

GACEP Fall Workshop Series

Sponsors

GACEP (formerly ABPM) gratefully acknowledges the following Sponsors whose generous support contributes to the success of GACEP Conferences and Services throughout the year.