Membership Benefits

We invite you to consider the many benefits of membership including:

• A Briefing/Customer Engagement Resource Packet (a $500 value) will be emailed to you at the time you join. Click here to see packet contents
• Discounted registration fees to annual Global Association of Customer Engagement Professionals (GACEP, formerly ABPM) Spring Conferences, Fall Workshops, European Conferences, Virtual Workshops and Regional Meetings where you'll have opportunities to visit other briefing/customer engagement centers and programs as well as learn from briefing and customer engagement professionals from around the globe.
• Access to quarterly GACEP Member MeetUps, one-hour-long facilitated discussions available only to ABPM members focused on topics of high interest to the profession.
• Members-Only LinkedIn Group: Online best practice exchange with fellow briefing and customer engagement professionals regarding current high-interest topics
• Connections to GACEP community Thought Leaders - need help and advice regarding a specific program goal or challenge? The GACEP team is happy to introduce you to fellow members who excel in one or more Characteristics of World Class Briefing/Customer Engagement Program categories (Customer Experience, Operations, Analytics, Management, Multi-Center Programs) and have volunteered to share their experiences and learnings.
• GACEP members are known for their willingness to share their successes and lessons learned. If you're traveling or there are fellow member programs in your area, the GACEP team can arrange Center Visits for you at ABPM member centers upon request with the understanding that you would be willing to host at your center in return. Please notify us at least two weeks prior to your travel dates (4 weeks is ideal).
• 24/7 Resources: 
  • Resource Library - Primarily Free (and downloadable by members only) and some Discounted items in six categories including: The Annual Research on the Effectiveness of Briefings, Processes & Tools, Studies & Surveys, Characteristics of a World Class Briefing Program, Briefly Newsletter Archives, and the Briefing Program Value Proposition, and a large collection of Virtual and Hybrid Briefings Resources.
  • Significantly discounted access to annual research on the effectiveness of briefing programs as well as annual compensation survey results in the Studies & Surveys section.
  • Briefing/Customer Engagement Program and Solution Partner Online Directory (member section only) - A great resource for finding other members who are nearby or may have similar programs to yours and who may be able to help you find solutions to common problems. GACEP Solution Partner Members are vetted vendors who have completed one or more projects within a briefing/customer engagement program to a level that gains that program's endorsement for membership.
  • Monthly Podcasts, hosted and produced by long-time GACEP Member Darby Mason-Werner, with Briefing and Customer Engagement Thought Leaders. These podcasts are designed with you in mind - today’s briefing/customer engagement professionals - bringing you thought leadership content, tips, and trends.
  • Job Postings - Post available positions within your program on the only web site specifically for Briefing/Customer Engagement Professionals
• The Core and Advanced Competency Curriculum: A set of suggested curriculum for the development of briefing/customer engagement professionals
• Access to the GACEP team who are always happy to help you with your questions and requests or help you find members who have been there, done that. 

• Briefing/Customer Engagement Program Managers responsible for the successful operation of one or more Briefing/Customer Visit Centers 
• Program Managers who support Sales with Briefings/Customer Engagements and other types of marketing events, such as Seminars, Customer Advisory Board, Customer Advisory Boards (CABs), Executive Sponsor Programs, Customer Insight Programs, Customer Reference Programs.  
• Consultants who specialize in working with account managers to develop Briefings or Customer Engagements that meet both internal and external customer requirements
• Technical team staff members who oversee the program's content delivery systems, demo areas, etc. 
• Coordinators who are responsible for all logistics and services associated with the Briefing or Customer Engagement Programs 
• Other members of the Briefing or Customer Engagement Program team who would benefit from an exchange of information with others in this unique profession

For more information regarding the Global Association of Customer Engagement Professionals, feel free to contact us.

Or Click Here to Become a Member!