Resources

Member Tool Quick Start Guides

Processes & Tools
A significant library of documents and resources Global Association of Customer Engagement Professionals (GACEP, formerly ABPM) member program teams can use as a starting point and make their own. Most resources on this page were generously shared by GACEP members, and are available to ABPM members only.

World Class
The industry white paper detailing the standards of World Class Briefing/Customer Engagement Programs and the Awards Program recognizing those programs.

Podcasts
Hosted and produced by long-time GACEP Member Darby Mason-Werner, with ABPM Thought Leaders. These podcasts are designed with you in mind - today’s briefing/customer engagement professionals - bringing you thought leadership content, tips, and trends.

Certified Customer Engagement Professional (CCEP) Program
The Certified Customer Engagement Professional (CCEP) program is a customized career development for briefing and customer engagement professionals and is mapped to the Characteristics of World Class Programs.

Studies & Surveys
Annual or biennial reports on topics of high importance to the profession. Focuses include measuring program impact, recommended program staffing levels, compensation ranges, and more. Reports are available at a discounted rate for GACEP members.

Value Propositions
Infographics in both pdf and Prezi format that can be used to easily explain the value proposition of a briefing or customer engagement program.