Member Testimonials
Why should you join? A few of our members share their perspectives.
Marcy Nelsen
Director, Corporate Briefing Center
AT&T Business
Jennifer Anthony
Director of Global Customer Engagement
Elekta
Jesse Hanz
Director, Experience Centers
Schneider Electric
Kelly DeRoche
Speaker's Bureau Lead, Customer Advocacy & Insights
Google Cloud
Sid van Wijk
Global Head, Miro EBC and CAB Program
Miro
Laurent Picot
Executive Briefing Manager - London
Zoom
Bonnie Bryce
Senior Director of Customer Marketing
Dynatrace
Marcy Nelsen
Director, Corporate Briefing Center
AT&T Business
Jennifer Anthony
Director of Global Customer Engagement
Elekta
Jesse Hanz
Director, Experience Centers
Schneider Electric
Kelly DeRoche
Speaker's Bureau Lead, Customer Advocacy & Insights
Google Cloud
Sid van Wijk
Global Head, Miro EBC and CAB Program
Miro
Laurent Picot
Executive Briefing Manager - London
Zoom
Bonnie Bryce
Senior Director of Customer Marketing
Dynatrace
"ABPM [now GACEP] membership has been a valuable resource for our briefing program. Over the course of the last several years we have attended most if not all the conferences, and have presented at various conferences all of which have given us opportunities to interact and network with other members. We have been able to learn and inspire others by sharing best practices and continue to do so with every event we attend."
- Rose Renz
Global Reporting and Operations Lead, Sr. Manager.
ServiceNow
“I enjoy staying connected with an amazing community of peers to learn best practices and improve our centers and programs. I've learned so much from so many experts and experienced members and I'm always amazed how collaborative everyone is. The community truly looks after one another.“
- Erik Schwedhelm
Manager, Customer Experience Center
Boeing
“ABPM [now GACEP] Membership has connected us with a generous community of briefing professionals and suppliers who share a passion for the profession. In just a short time we've gained knowledge to benchmark our program and identify initiatives to take our program to the next level. Through participation in conferences, online documents and resources, and networking opportunities, we exit each encounter with actionable insights to improve our briefing operations and the customer experience.“
- John Panek
Sr. Manager, Executive Briefing Program & Experience Centers
Zebra Technologies
"Prior to starting my role, I had no idea about ABPM [now GACEP], however, since joining they have been an amazing resource. The team have been incredibly welcoming, helpful and professional, as well as the wider community who are willing to share their experiences and learning (good and bad) with one another. The opportunity to learn from peers is endless, whether that be through joining conferences, listening to podcasts, or having access to process and quality documentation that you can benchmark your Program against. The ABPM are passionate about sharing and adapting to external circumstances and their response to COVID-19 was second to none – helping teams navigate the virtual world in order that we may still deliver a high-quality experience to our customers. I would have no qualms about encouraging people to join this fantastic community."
- Jen Anthony
Customer Engagement Manager
Elekta
- Rose Renz
Global Reporting and Operations Lead, Sr. Manager.
ServiceNow
“I enjoy staying connected with an amazing community of peers to learn best practices and improve our centers and programs. I've learned so much from so many experts and experienced members and I'm always amazed how collaborative everyone is. The community truly looks after one another.“
- Erik Schwedhelm
Manager, Customer Experience Center
Boeing
“ABPM [now GACEP] Membership has connected us with a generous community of briefing professionals and suppliers who share a passion for the profession. In just a short time we've gained knowledge to benchmark our program and identify initiatives to take our program to the next level. Through participation in conferences, online documents and resources, and networking opportunities, we exit each encounter with actionable insights to improve our briefing operations and the customer experience.“
- John Panek
Sr. Manager, Executive Briefing Program & Experience Centers
Zebra Technologies
"Prior to starting my role, I had no idea about ABPM [now GACEP], however, since joining they have been an amazing resource. The team have been incredibly welcoming, helpful and professional, as well as the wider community who are willing to share their experiences and learning (good and bad) with one another. The opportunity to learn from peers is endless, whether that be through joining conferences, listening to podcasts, or having access to process and quality documentation that you can benchmark your Program against. The ABPM are passionate about sharing and adapting to external circumstances and their response to COVID-19 was second to none – helping teams navigate the virtual world in order that we may still deliver a high-quality experience to our customers. I would have no qualms about encouraging people to join this fantastic community."
- Jen Anthony
Customer Engagement Manager
Elekta
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